Returns and Exchanges

We want to make sure you love your new jewelry.

If you have any questions regarding your size, please reach out to us at support@ornamentalhealth.com.

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@ornamentalhealth.com. 

If your return is accepted, we’ll send you a return label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The customer is responsible for the cost of the return label. 

You can always contact us with any question at support@ornamentalhealth.com.

At this time, we only offer returns and exchanges for domestic orders. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
Please email us at support@ornamentalhealth.com for exchanges. We will send you a return label and once we receive the original item, we will ship the exchange right away. The customer is responsible for the shipping cost of the exchange. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

We do not offer exchanges for international orders. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@ornamentalhealth.com.